General support information

General support information

If you are having problems using one of our products the following information may be useful in resolving your issue:

1 Are you running the latest version? The latest versions are detailed at:

http://www.mole-end.biz/acatalog/downloads.html

2 Have you looked at the help? (pressing F1 if a help button isnt shown).

3 Raise a ticket for the problem at:

http://moleend.helpserve.com

or send an email to support@mole-end.biz. This will then be responded to by one of our support staff as soon as possible. We do not have guaranteed response times for support issues, however, our normal office hours are 9am to 5pm Monday to Friday and endeavour to respond to all new support issues within 24 hours. At busy times this can be longer.

Note: Mole End does not offer general phone support. Our support system and email allows us to serve you better than phone support would because we can respond to your questions quickly while ensuring that our answers are reliable and consistent. We keep track of the questions that you ask.