Installation and Licensing
I cannot find my original license email/key
If you reinstall your software, on a new machine for example, you will need to input your full license key from your original license email. The license key shown within your current installation is only a partial key for support purposes and will ...
Automation for Actinic: After changing host new orders are not found (when there are)
If you have changed your Actinic hosting you need to reset the remote directory that is checked on your server (for orders). To do this do the following: 1. Run Regedit (From the Start menu select Run and type regedit.exe and click OK). 2. Find the ...
Automation for Actinic: Will the Stock Control mole work in a split setup, where site maintenance is conducted on one computer but order processing is done on another?
Actinic stock monitoring does not work when you choose to have split catalog maintenance and order processing because orders are not downloaded onto the machine that holds the product data and therefore the stock levels cannot be updated. Our Stock ...
Do I need to buy a license for each of my Actinic / Sellerdeck sites
No, our software is licensed per machine, so if you have several sites on the same machine, a single license is valid for all of them. Some of our products allow you to select the site to work with from within the program (order processing, ...
How to backup and restore the settings for the product mash
Our Upgrade program can be used to back up your settings, transfer settings from one computer to another, as well as upgrade from a previous version of Sellerdeck to your current one. It will also transfer your password settings. The installation ...
How to upgrade my Mole End software for a newer version of Sellerdeck
If you have a timed license from Mole End, your current license will allow you to upgrade easily when a new version of Sellerdeck is released and you wish to upgrade your Mole End tools alongside Sellerdeck. If you have settings that you wish to ...
My License key will not activate
If, when you paste your full license into the software, it still doesn't activate, there may be a conflict with existing license files. Remove all the .lic files from installation folder of the software (eg. Program Files > Mole End > Utilities > ...
How to take the settings from any Mole End products and either backup, transfer to another PC or upgrade to a newly installed version of Actinic
Our Upgrade program can be used to back up your settings, transfer settings from one computer to another, as well as upgrade from a previous version of Actinic / Sellerdeck to your current one. It will also transfer your password settings. It can be ...
Is there a manual for my Mole End product?
Yes, there are downloadable PDF guides at the following links: Order Processing for Actinic / Sellerdeck http://www.mole-end.biz/download/ME_Order Processing for Actinic.pdf Product Mash http://www.mole-end.biz/download/ME_FroogleMash.pdf Sorting ...
When I upgrade Sellerdeck can I use my the settings from the previous version of your products?
You can use the upgrade tool to transfer all of your settings across from a previous version of Sellerdeck (e.g. V2018) to your current one (e.g. V2019). This will also transfer your password settings across. You can download this from: ...